An easy way to please hotel guests and meeting attendees is to give them free stuff.
But rather than make it notepads or pens that are quickly forgotten, the Sheraton Seattle is giving guests something that makes them happy and energized. Sheraton Hotels & Resorts turned room keys into Starbucks gift cards for the first time this week for its Global General Managers Summit at the Sheraton Seattle. In addition to opening room doors, each card was loaded with $10 to use at five Starbucks locations nearby the hotel. Sheraton is the first Starwood brand to roll out the new card, which suggests meeting attendees at W Hotels and Le Meridien could be next to receive the key card surprise. Although Sheraton partnered with Starbucks, likely because CEO Howard Shultz spoke at the event, the concept gives hotels the opportunity to develop relationships and send customers to local businesses.
The move is also good news for the room key, which some hotels want to get rid of in favor of smartphone apps that allow guests to bypass the front desk.
Source: Skift.com, read the article here.
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